Effective Date: March 13, 2026

At Enhanced BioLabs, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns on eligible items within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it
  • The item must be in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

Certain items may be non-returnable, including:

  • Opened or used products
  • Items marked as final sale
  • Products damaged due to misuse or improper handling

If you are unsure whether your item qualifies, please contact our support team before sending the product back.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days, depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. We will arrange a replacement or refund at no additional cost.

When contacting support, please include:

  • Your order number
  • Photos of the damaged or incorrect item
  • A brief description of the issue

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • A damaged product
  • A defective product
  • An incorrect item sent by us

Shipping costs are non-refundable unless the return is due to our error.

Exchanges

If you would like to exchange a product, please contact our support team. Exchanges are subject to product availability.

Contact Us

For any questions about returns or refunds, please contact our support team:

Email: support@enhancedbiolabs.com

Please include your order number and reason for the return so we can assist you as quickly as possible.